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I’d Settle For Adequate Service…
By Kyle | April 22, 2007
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Five days, five shops, five occurrences of bad service.
I’m a bit of a Nazi when it comes to service and will simply boycott any establishment that fails to deliver what I would call adequate service. As far as I’m concerned there is no excuse for lousy service. I’m not fussy and am easy to please but will not tolerate complete incompetence.
This past week has practically written off half the local shops in my area… from staff who simply cannot speak English to another who hung up on a $3600 order saying “call back in half an hour I’m really busy.”
As a business owner you need to be aware of how your staff are acting and the level of service they’re providing. Train constantly, mystery shop, measure & track everything, and get rid of the dead wood. Think that’s expensive? You can’t afford not to.
May 29th, 2007 at 2:39 am
Oh, man… I’m totally with you on this one, Kyle. I’ve boycotted certain establishments for years because of bad service.
For instance, I didn’t go to a Borders coffee shop for more than 3 years because of a bad employee they wouldn’t get rid of.
Then, a Nissan dealership killed their chance of ever doing business with me again. I scheduled a repair on my car only to discover they’d sold the part to another walk-in customer hours earlier.
When they told me they’d ordered another part and that it should arrive in six hours or so, they were surprised I told them to forget it!
Are you kidding me? Wait for six hours for a repair I had scheduled five days in advance?
No, thanks. I’ll do business elsewhere.
P.S. You know what made it worse? They didn’t even tell me about the extra wait until I approached THEM to ask what was going on. You know, it shouldn’t take more than two hours to change a fog lamp…